Frequently Asked Questions

Open the order status link sent with your order confirmation. After shipping, use the tracking link to see the latest update from the shipping company. If you didn't receive the link, contact us with your order number.

Contact us quickly with your order number and the requested modification. The possibility of modification depends on the preparation and shipping status, and modification cannot be guaranteed after the order has been prepared.

Check the estimated arrival date on the product page. The duration is approximate and is affected by the order time, city, shipment preparation, and shipping company holidays; shipments are picked up from the warehouse at 2 PM.

Free shipping within Saudi Arabia for orders of 599 SAR including tax or more. Review the total and shipping method shown at checkout after applying discounts.

Enter your address at checkout to see available shipping methods and costs before payment.

Yes, installment options are available through Tabby and Tamara. Options, installments, and approval are subject to what appears at checkout and the service provider's terms.

Store prices are in Saudi Riyals. When using a card in another currency, the bank may apply its own fees or exchange rate.

Choose the installation service with the product if available, and select the city from the displayed options. Review the service type and scope before adding; available cities are shown on the installation service page or in the product options.

This depends on the model design and mounting base. Follow the device manual and use appropriate accessories, or choose the available installation service for your camera type and city.

Check the product contents to see if the memory is included. Choose a card compatible with your device's storage type, maximum capacity, and write-speed requirements. Relying solely on recording resolution is not enough; the memory card options on the product page help you choose the capacity.

The power source varies by model: some cameras run on electricity, others on battery, and some support a solar panel. Check the model specifications and package contents to see if the panel is included.

These are different features: some devices support listening and talking, and night vision technologies vary. Motion detection and alert sending do not necessarily mean tracking by moving the lens; check each feature in the model specifications.

Determine the number of units and screens, the type of existing wiring, and electric lock compatibility before choosing. Viewing from a mobile phone and remote door opening depend on the model and connections; contact us with your current system model or a photo of its connections if you are unsure.

No; Wi-Fi describes the network connection method. The power source is independent and can be an electrical cord or a battery depending on the model.

The phrase "supports 4G" means it can use a compatible data SIM card. The SIM card or internet package is not included unless stated in the offer contents, and it requires adequate coverage at the installation site.

Use the application specified in your model's manual and follow the device addition steps. For EZVIZ cameras, you can download the app from the official EZVIZ page, and for Arenti cameras, use the app link or download code in the device manual.

Compatible models and applications allow adding multiple devices and sharing access with other accounts. Use the device sharing feature and define permissions instead of sharing your account password; limits and options vary by app and model.

Remote viewing and in-app notifications require an internet connection. Models that support local recording can record without internet according to their settings and operating requirements; check the model specifications before purchasing.

This depends on the storage method and services you choose. Check the local storage options on the device and the terms of cloud services within the company's application; do not assume that a cloud subscription or paid features are included in the device price.

Use a strong and unique password, enable additional verification if available, and update the app and device from official sources. Share device permissions instead of the account password, and do not send verification codes to anyone.