Terms of service

Introduction

Welcome to www.splus.sa, the website and online services provided and operated by Splus, referred to below as “we”, “us” or “our”. As a user or customer, referred to as “you”, you must read and understand the following terms and conditions.

By using this website to make a purchase, you agree to comply with these terms and conditions. Please review them carefully before using our online services. If you do not agree to, or cannot comply with, any of these terms, please do not use the online services provided by Splus.

Conditions of use

Our website services are available only to people who have legal capacity under the laws of the Kingdom of Saudi Arabia. People who lack legal capacity under applicable contract law may not use these services independently.

If you are a minor, for example under 18, you may use the services under the supervision of a parent or legal guardian who agrees to these terms. Users accessing the website from outside Saudi Arabia are responsible for complying fully with the local laws of their location.

These terms supersede earlier commercial representations, oral agreements and other understandings, unless additional terms apply to a particular product or service. Using the website services constitutes agreement to these terms.

Website security

You must not breach or attempt to breach the security of this website. Prohibited activities include, but are not limited to:

• Accessing information not intended for you, or accessing a server or account you are not authorized to use.
• Probing, scanning or testing a system or network, or attempting to bypass security or authentication measures without authorization.
• Disrupting or interfering with services provided to another user, host or network, including introducing viruses, overloading the website, sending chain messages or spam, or otherwise compromising network integrity.
• Sending unsolicited messages, including commercial offers or advertisements for products or services.
• Forging an IP address, email address or any part of a website address for use in an email or mailing group.

Violations of system or network security may result in civil and criminal penalties. You agree not to use hardware, software or any other method to interfere with, or attempt to interfere with, the operation of the website or its activities and services. We will investigate activities that may involve such violations and cooperate with the competent judicial authorities to prosecute those responsible and apply the appropriate penalties.

Privacy policy

We take our responsibility to protect your personal information seriously and consider it one of our most valuable resources. We store and process personal information on our servers, protected by security hardware and software. We also use a third party to verify and validate the privacy principles of our website and services. If you object to how we process your personal information through transfer or use, please contact us to speak with the responsible person, or refrain from using the website services.

Registration and your account

The registration process involves the personal information you provide to complete transactions and allow us to contact you. You must agree to our use and updating of this information to handle registration, protect your identity during order processing and delivery, and process electronic payments.

Information provided during registration is protected under the privacy provisions above and forms part of your transaction record with our services. You are responsible for keeping your account and password confidential, restricting access to your device or computer, and all transactions performed through your account using your password.

The website accepts no liability for loss or damage arising from your failure to protect your password or other account information. If you suspect unauthorized or suspicious activity in your account, contact us immediately.

Electronic communications

By using our website and online services, you agree to receive electronic communications from us, including emails, newsletters, notices and alerts displayed on the website. You agree that electronic communications and transactions sent by us are legally binding in the same way as written communications.

We may monitor, record and retain telephone calls, emails and other electronic communications with you for training, to verify advice and feedback, and to improve the quality of our customer service.

Shopping cart

We reserve the right to limit the quantities purchased per person, household or order. These limits may apply to items ordered through the same account or credit card, or orders using the same shipping or billing address.

Product information, availability and prices

We strive to provide accurate and comprehensive information about our products and services, including availability, prices, specifications, images and technical features. However, typographical errors may occur.

We make every effort to display product colors accurately. The colors you see depend on your screen settings, which are outside our control, and we cannot guarantee their accuracy.

Publishing product or service information on the website, including marketing brochures, advertisements, commercial offers and other publications, does not guarantee the availability of products, offers or prices.

Errors may occur in product or service information and pricing. Individual prices or the total cost cannot be confirmed until you submit your complete online order. If an order is placed and invoiced with an incorrect price or incorrect product or service information, we may contact you to explain the error and how to address it, or cancel your order and notify you, even if the order has already been accepted and processed electronically.

We aim to offer our best prices. Product availability and prices are subject to change without prior notice.

Changes to these terms

Splus reserves the right to amend these terms and conditions at any time without prior notice. The latest version is available on the website. If you do not accept an amendment, you must stop using the service. Continued use constitutes acceptance of the amended terms and conditions.